Man with Van Queens Park Privacy Policy

This Privacy Policy explains how Man with Van Queens Park collects, uses, stores and protects personal data of its customers in the Queens Park area. It is intended to comply with the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Man with Van Queens Park customers in the area who use our services, request a quotation or otherwise interact with us.

Data Controller

Man with Van Queens Park is the data controller in respect of personal data processed in connection with our services. As data controller, we decide why and how your personal data is collected and used. Where we engage third parties to process personal data on our behalf, they act as data processors and must follow our written instructions.

Personal Data We Collect

We collect and process different types of personal data about you in connection with the provision of our man with van services in the Queens Park area. The categories of data we may collect include:

Identification and contact details such as your full name, address, service addresses including collection and delivery locations, and other contact information you provide to us when you request information or a quotation or make a booking.

Service and booking details including the date and time of your move or transport service, type and size of the move, access information for properties, parking details and any special instructions relevant to completing the job safely and efficiently.

Correspondence and communication records such as information you provide when you contact us by phone, online forms or other communication channels, and notes we make regarding your enquiries, feedback or complaints.

Billing and payment related information, including details of the services you have purchased from us, amounts charged and payment status. We do not directly store full payment card details when payments are processed through third party payment providers.

Technical and usage information that may be collected when you visit our online pages, such as basic device and browser information and how you interact with our content, where this is required for security, troubleshooting or service improvement.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quotation, make a booking, confirm service details, communicate with our team or provide feedback. We may also receive personal data about you from third parties, for example where someone books a service on your behalf and provides your details as a contact or property occupier.

Purposes and Lawful Bases for Processing

We process your personal data only where we have a lawful basis under data protection law. The main purposes and lawful bases for our processing activities are:

To provide quotations and perform a contract: We use your identification, contact and service details to prepare quotations, confirm bookings, plan routes, allocate staff and vehicles, and deliver the agreed man with van services. The lawful basis is that processing is necessary for taking steps at your request prior to entering into a contract and for the performance of a contract with you.

To communicate with you about services: We process your contact details to send booking confirmations, updates regarding timing or access, and essential information about your move. The lawful basis is performance of a contract and our legitimate interests in keeping you informed and ensuring services run smoothly.

For billing and accounting: We process billing and payment related information to issue invoices, confirm payments and maintain accurate financial records. The lawful basis is performance of a contract and compliance with legal obligations, including tax and accounting requirements.

For customer service and complaints handling: We process correspondence and communication records to answer your enquiries, handle complaints, and improve our services. The lawful basis is our legitimate interests in managing our business and maintaining service quality.

For safety, security and fraud prevention: We may process relevant personal data to protect our staff, vehicles and customers, to verify instructions and to prevent or investigate suspected fraud or misuse of services. The lawful basis is our legitimate interests in ensuring safety and security and, where applicable, compliance with legal obligations.

For legal and regulatory compliance: We may need to process certain data to comply with laws, regulations or court orders, or to respond to lawful requests from public authorities. The lawful basis is compliance with legal obligations.

Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, and in accordance with applicable legal and regulatory requirements. This means we will generally keep:

Booking and service records for a period necessary to administer and evidence the services we provided, deal with any queries or disputes and meet applicable limitation periods for legal claims.

Invoices and financial records for the period required by tax and accounting laws.

Correspondence and complaint records for as long as they are relevant to any ongoing issue and for a reasonable period thereafter for audit and reference purposes.

When personal data is no longer required, we will delete it or anonymise it so that it can no longer be associated with you.

Data Processors and Sharing of Personal Data

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are only permitted to use your personal data in accordance with our instructions and must implement appropriate security measures. Categories of processors we may use include:

IT and systems providers that host or support our booking, communication and data storage systems.

Payment service providers that process payments and refunds in connection with our services, without allowing them to use your personal data for their own unrelated purposes.

Professional advisers such as accountants or legal advisers, where this is necessary for the management of our business or in connection with legal matters.

We may also share personal data where required by law, for example with law enforcement agencies, regulatory bodies or courts, or where it is necessary to protect our rights, property, safety or the safety of our customers or staff.

We do not sell your personal data to third parties.

International Transfers

Where we engage service providers that are located outside the United Kingdom or the European Economic Area, or that store data in other jurisdictions, we will ensure that appropriate safeguards are in place to protect your personal data. These safeguards may include standard contractual clauses approved by relevant authorities or other legally recognised transfer mechanisms.

Data Security

We take reasonable and appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to staff and processors who need it to perform their duties, protecting physical and electronic records, and keeping our systems up to date. While we strive to protect your personal data, no method of transmission or storage is completely secure and we cannot guarantee absolute security.

Your Data Protection Rights

As a customer of Man with Van Queens Park, you have a number of rights under data protection law in relation to the personal data we hold about you. Subject to certain conditions and exemptions, these rights include:

The right of access: You can request confirmation of whether we process your personal data and obtain a copy of the personal data we hold about you, together with further information about our processing.

The right to rectification: You can ask us to correct inaccurate personal data about you and to complete incomplete data.

The right to erasure: In certain circumstances, you can request that we delete personal data we hold about you, for example where it is no longer needed for the purposes for which it was collected and there is no legal requirement to retain it.

The right to restriction of processing: You can ask us to restrict our use of your personal data in certain situations, for example while we verify its accuracy or consider an objection you have raised.

The right to object: You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis and you consider that your rights and interests outweigh ours.

The right to data portability: Where processing is based on your consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to request that we transmit it to another controller where technically feasible.

The right to withdraw consent: Where we rely on your consent to process personal data, you can withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.

Exercising Your Rights and Contact

If you wish to exercise any of your data protection rights or have any questions about how we handle your personal data, you can contact us using the contact details provided on our main customer information channels. We may need to verify your identity before responding to your request, in order to protect your privacy and security.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we handle your personal data. We would, however, appreciate the opportunity to address your concerns directly before you approach a supervisory authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in the law, our services or how we process personal data. Any updated version will apply to all Man with Van Queens Park customers in the area from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.