Man with Van Queens Park Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Queens Park provides removal, transport and related services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

1.1 In these Terms and Conditions, the following expressions have the meanings set out below.

a. Company means the removal service trading as Man with Van Queens Park.

b. Customer means the individual, business, or organisation that makes a booking or uses the services of the Company.

c. Services means any removal, man and van, transport, loading, unloading, packing, or related services provided by the Company.

d. Goods means any items, belongings, furniture, equipment, or materials that are handled, transported, or stored as part of the Services.

e. Service Area means the primary operating locations serviced by the Company, including Queens Park and surrounding districts, as may be updated from time to time.

f. Contract means the agreement between the Customer and the Company consisting of these Terms and Conditions and any written or verbal confirmation of booking.

2. Scope of Services

2.1 The Company provides man and van and removal services primarily within Queens Park and the wider local area, as well as to and from other locations within the United Kingdom, subject to availability.

2.2 The specific Services to be provided, including collection and delivery addresses, dates, times, vehicle size, and any additional labour or packing assistance, will be agreed at the time of booking.

2.3 The Company reserves the right to refuse to carry any Goods that are unsafe, illegal, prohibited, excessively heavy, inadequately packed, or otherwise unsuitable for transport.

3. Booking Process

3.1 Bookings may be requested by the Customer through the Company’s chosen communication channels. A booking is only confirmed when the Company issues explicit confirmation and, where required, receives any applicable deposit or prepayment.

3.2 The Customer must provide accurate and complete information when booking, including but not limited to:

a. Full collection and delivery addresses.

b. Access details at each address, such as floor levels, parking restrictions, lift availability, and distance from vehicle to property.

c. A clear description of the Goods, including any bulky, heavy, fragile, or high-value items.

d. Preferred service date and time, and any time restrictions.

3.3 Any quotation provided prior to booking is based on the information supplied by the Customer. If the information proves to be incomplete or inaccurate, the Company reserves the right to amend the quotation and charge for additional time, labour, or equipment as reasonably required.

3.4 The Company may, at its discretion, require a deposit or full prepayment to secure a booking, particularly for longer-distance moves or peak periods.

4. Quotations and Pricing

4.1 All quotations are estimates only, based on the details provided, and are not binding if the scope of work changes on the day of the move.

4.2 Prices may be based on hourly rates, fixed fees, distance travelled, or a combination of these, as specified at the time of booking.

4.3 Quotations are exclusive of congestion charges, tolls, parking fees, and other third-party charges unless expressly stated. Such costs will be payable by the Customer in addition to the quoted price.

4.4 Where access is restricted or additional work is required due to stairs, long carries, disassembly, reassembly, or waiting time beyond what was initially agreed, the Company may charge additional fees at its standard rates.

5. Payments

5.1 Unless otherwise agreed in writing, payment is due on completion of the Services on the same day.

5.2 The Company accepts payment methods as specified at the time of booking. The Customer is responsible for ensuring that cleared funds are available.

5.3 For business Customers or larger moves where account terms are agreed, invoices are payable by the due date specified. The Company reserves the right to charge interest on overdue sums at the applicable statutory rate from the due date until payment is received in full.

5.4 If the Customer fails to pay any amount due, the Company may suspend ongoing Services, refuse to release Goods, and recover any reasonable costs incurred in the collection of overdue payments.

6. Cancellations and Changes

6.1 If the Customer needs to cancel or reschedule a booking, notice must be given as early as possible.

6.2 Where cancellation is made more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred to a new date at the Company’s discretion.

6.3 Where cancellation is made within 24 to 48 hours of the scheduled start time, the Company may retain part or all of any deposit to cover administration and loss of business.

6.4 Where cancellation is made within 24 hours of the scheduled start time, the Company reserves the right to charge up to 100 percent of the estimated fee, particularly where the job cannot reasonably be replaced.

6.5 If the Customer is not present, not contactable, or unprepared at the agreed time and location, this may be treated as a cancellation and charged accordingly.

6.6 Any requested changes to the date, time, or scope of the Services are subject to availability and may result in revised pricing.

7. Customer Obligations

7.1 The Customer is responsible for:

a. Ensuring that adequate parking and access are available at both collection and delivery addresses in accordance with local regulations.

b. Arranging any necessary permits or authorisations for the vehicle to park or load.

c. Properly packing and securing Goods, unless the Company has expressly agreed to provide packing services.

d. Clearly labelling boxes and items where special handling is required.

e. Being present, or appointing an authorised representative, at both collection and delivery to provide instructions and check Goods.

7.2 The Customer warrants that they are the owner of the Goods or have permission and authority from the owner to move them.

8. Excluded and Restricted Items

8.1 The Company will not transport any items that are illegal, explosive, corrosive, flammable, perishable in a way that may cause damage, or otherwise hazardous.

8.2 The Customer must notify the Company in advance of any particularly valuable, fragile, or unusual items, such as antiques, artwork, glass panels, musical instruments, or appliances requiring specialist handling.

8.3 The Company reserves the right to refuse to transport cash, jewellery, important documents, or other items that are better carried personally by the Customer.

9. Liability and Insurance

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods is subject to the limitations set out in this section.

9.2 The Company will not be liable for:

a. Loss or damage arising from the Customer’s failure to pack Goods properly, unless packing is carried out by the Company.

b. Loss or damage to Goods that are inherently fragile or not suitable for transport without special protection, where such protection has not been provided.

c. Damage to the interior or exterior of premises resulting from moving Goods through difficult access where the Customer has requested that the Company proceeds despite reasonable risk.

d. Any loss, damage, or delay caused by events beyond the Company’s reasonable control, including traffic, weather, accidents, road closures, or acts of third parties.

9.3 The Company’s total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall not exceed a reasonable limit per job, reflective of the charge for the Services. Higher value coverage may be arranged by the Customer through their own insurance if required.

9.4 The Customer is encouraged to maintain adequate insurance cover for their Goods before, during, and after the move, as appropriate for their circumstances.

9.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, or for any other liability that cannot legally be limited.

10. Claims and Complaints

10.1 Any visible loss or damage to Goods should be noted and reported to the Company as soon as reasonably possible and, in any event, within 48 hours of completion of the Services.

10.2 Complaints relating to service quality, timing, or conduct of staff should be raised promptly so that the Company has an opportunity to investigate and respond.

10.3 The Customer must retain any damaged items and any relevant packaging for inspection where required.

10.4 Where a valid claim is established, the Company may, at its discretion, repair the item, provide a reasonable contribution to replacement cost taking into account age and condition, or offer a partial refund of service charges.

11. Waste and Disposal Regulations

11.1 The Company is not a waste disposal contractor and cannot remove or dispose of general household waste, construction rubble, hazardous materials, or any items classed as controlled waste, unless this has been expressly agreed and complies with applicable regulations.

11.2 Where the Company agrees to remove unwanted items, the Customer confirms that they have the right to dispose of such items and that they are not hazardous or prohibited.

11.3 The Customer must not request the Company to dispose of any items in a manner that would breach environmental or waste regulations, including fly-tipping or leaving items in unauthorised locations.

11.4 Any fees charged for removal of unwanted items are based on time, labour, and any disposal charges levied by authorised facilities. Such costs will be clearly explained where known in advance, or reasonably estimated where not.

12. Delays and Waiting Time

12.1 While the Company aims to arrive at the agreed time, arrival and completion times are estimates only and may be affected by factors outside the Company’s control.

12.2 If the Company is delayed by traffic, weather, or other external factors, it will make reasonable efforts to inform the Customer.

12.3 Where the Company is required to wait due to the Customer, for example because keys are not available or access is delayed, additional waiting time may be charged at the prevailing hourly rate.

13. Subcontracting

13.1 The Company may, where necessary, subcontract some or all of the Services to trusted third-party providers. In such cases, the Company will remain responsible for the proper performance of the Contract.

14. Privacy and Data

14.1 The Company will collect and use personal data provided by the Customer, such as names, addresses, and contact details, solely for the purposes of managing bookings, delivering Services, processing payments, and handling any queries or complaints.

14.2 Personal data will be handled in accordance with applicable data protection laws. The Company will not sell or disclose personal data to unrelated third parties except where required to perform the Services or comply with legal obligations.

15. Termination

15.1 The Company may terminate the Contract or suspend Services immediately if the Customer commits a material breach of these Terms and Conditions, including non-payment, abusive conduct, or requests to act unlawfully.

15.2 On termination, the Customer will remain liable for any fees due for Services already provided and any reasonable costs incurred as a result of the termination.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

17.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings, representations, or agreements, whether written or oral.

17.4 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract.